Man that Grinds my Gears: Can you spare me some change?
Tuesday, January 12th, 2010Sometimes I feel that I need to carry around an oversized pair of scissors, the kind normally used for ribbon cutting ceremonies, to cut through the red tape of the world. The saying goes that you need to grease the gears of government but what does this accomplish when those gears are square and don’t work according to any logical system?
I was recently sent an email about a student loan that I needed to start repaying (of course the email was sent a month after the first payment was due and apparently I signed up for the “no paper bill option” and the email also recommended for me to log on to my account for the quickest method of solving this issue). The next logical step was to log on to my account and access the damage and take care of my financial obligations. Thus started the bureaucratic buffoonery because when I went to log in I could not remember my password and after three failed attempts I was locked out of the system until the next day. I then followed the instructions on password retrieval and bided my time.
After numerous failed attempts to receive said password, I decided to contact the customer service department via email and let them know that something was wrong with their system. The first response, of course, is a response saying we received your email please don’t respond to this email. The second response was from a secure email service that said I had an email but before I could view it I had to register with them. I then took the time to register with them and the next obvious step in this process is that they would send me an email to activate said account. After activating my account and reading the useless information I already knew, I was back to square one.
The funniest thing from my perspective is that the last time I checked people weren’t stealing passwords to log on to people’s student loans to repay them. That individual might go down as the dumbest yet most philanthropically minded criminal in history if that was the case. I appreciate the Fort Knox type security that they have placed on their system but seriously. I recently sent them another correspondence that if they needed me to send in a lock of hair so they could test my DNA I would more than be willing to accommodate them to retrieve my password. I’m not sure how this bit of sarcasm will go over in this rigid environment because all I can imagine these pencil pushers finding funny would be something like if they were golfing and one of the group yelled, “Fore-bearance” after he hooked a tee shot or they are around the water cooler and one of the guys gripes, “man I’m sick of my wife and her constantly filing for a deferment if you know I mean”.
